Your CX Forum West Guide To San Francisco
Headed to CX Forum West? This guide helps you make the most of San Francisco without overloading your schedule.
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Posts
Your CX Forum East Guide To Brooklyn (And A Little Manhattan)
CX Forum East moves quickly by design — and its Brooklyn setting helps you slow down just enough to think clearly.
Inside The Odido Breach: A Governance Thriller Unfolds
In February 2025, Dutch telecom operator Odido disclosed a breach affecting 6.
Why Visibility Has Become the New Test of Leadership
Carolyn Geason-Beissel/MIT SMR In professional service firms, quiet excellence once defined leadership.
Answer engine optimization strategy beyond basic SEO and AEO tactics
If you’re not in the trenches of search every single day, it’s hard to know how seriously to take answer engine optimization strategy.
When Code Is Free, What’s Left to Sell?
I met a fascinating character at an AI Tinkerers meetup in Hong Kong last week.
What It Means That The Leader In “Agentic Commerce” Just Pulled Back
The Information broke the story that OpenAI has nixed its “Instant Checkout” functionality that enabled shoppers to complete their orders directly in ChatGPT.
78 (Unwritten) Rules Of Life
No one taught you this... Now someone is.
When The Cloud Comes to Town: How Energy, Communities, and Accounta...
The rapid expansion of AI-driven data centers transforms what once seemed like invisible, back-end digital infrastructure into a highly visible, very localized.
The Forrester Wave™: CX Platforms For Healthcare, Q1 2026: The AI R...
The pressure to do more with less is intensifying across healthcare.