The Real Reason Journey Mapping Stalls — And The Certification That
Journey mapping alone isn’t enough. Discover how CX leaders move from insight to impact with journey management — and certification at CX Forum East.
Collection
Posts
The Degree Dilemma: Rethinking the Education-Employment Link
Why the traditional career path is failing and what it means for hiring and talent retention.
Meet Jess Lloyd: Forrester’s New Principal Analyst Covering Consumer
Meet Jess Lloyd, Forrester’s new principal analyst making sense of constant consumer change for B2C marketing executives.
RSAC Innovation Sandbox 2026: Two Sides Of AI On Display
The RSAC Innovation Sandbox finalists control AI systems and mitigate AI risks to help security teams work efficiently.
Inside The Elite And Team Advantage Experiences At B2B Summit North
Bringing a team to B2B Summit North America? Learn how Elite and Team Advantage Experiences help teams align faster and get more value onsite.
AI Is Forcing A Rethink Of Application Architecture — And That’s A G
AI pressures some long-standing application architecture assumptions and rewards organizations that double down on others.
The Shifting Market of Autonomous Testing
A look into the evolving state of autonomous testing platforms and what it means for enterprise users.
Agentic Development Security: Why AppSec Needs A New Operating Model
Agentic development security treats security decisions as autonomous, policy-driven actions, not just alerts handed to overburdened teams.
Power Growth With Synthetic Data — Lessons From Qualtrics X4
Synthetic data can power growth strategy. Practical guidance for operators and marketers.
Job Pivots in the Age of AI: Lessons From Mike Mulligan and His Stea
The 1939 children’s story has relevant lessons on labor disruption and job adaptation for today’s AI-impacted workforce.